Our Responsibility / Mission

Meet Customer Needs

We work tirelessly to meet the needs of our customers and to maintain customer satisfaction and happiness. To help meet customer needs, we offer assistance in the identification of individual project challenges and priorities. We also look for opportunities where we can apply new technologies and processes to reduce cost.

Optimize Resources

Our success comes from the ability to provide an environment where both individual and group performance can excel. In order to maintain established relationships with service partners, we regularly post bulletins. We utilize our machine resources as machining capacity is continuously monitored and schedules are adjusted when necessary to reduce cost and/or lead time.

Implementation

Project requirements are identified and recorded. Projects are then systematically tracked by an autonomous management system. Results are closely monitored and modifications to the process are made when necessary to improve efficiency and effectiveness.

Our Commitment to Education

EDM Department Inc. believes in a strong education for all our employees. Locally, we support our educational institutions by employing STEM program students as summer and year-round interns. These students follow a cohesive curriculum that combines Science, Technology, Engineering and Math in real world applications. In addition to our high school interns, we hire promising college and university students from around the region. Currently, we have employees attending Northern Illinois, Purdue, and the University of Illinois. Many of these students will join our team full-time upon graduation.

Technology

Registered technology partners are able to view regularly posted bulletins with a simple click of the mouse via our website.

Please login to the Technology area by entering the username and password provided to you by the EDM Department Inc. into the login box to the right.

Resource

Registered service partners are able to view regularly posted bulletins with a simple click of the mouse via our website.

Please login to the Resource area by entering the username and password provided to you by the EDM Department Inc. into the login box to the right.

Customer

Registered customers are able to track job status and view real time updates of their projects with a simple click of the mouse via our autonomous management system.

Please login to the Customer area by entering the username and password provided to you by the EDM Department Inc. into the login box to the right.

Intuitive Calendar Layout

Easily track your active projects in our calendar view.  Get at a glance project timeline and status information.  Need more detail? Just click on any project to display description, price, components, and more.

 

Giving You More Control

Our realtime tracking system gives you the option to get your projects completed sooner to meet your deadlines. Guaranteed.  Request to lock in a new promise date and receive your completed projects on your timeline.

 

Keeping You Up to Date

Track your projects from production to shipment to your doorstep. We will notify you as the status of your project changes and let you know when it ships.  We keep you in the loop every step of the way.

 

Want to Learn More?

Contact Us to setup online project tracking on your account today!